We understand that our residents' time is their most important asset. Our goal is to provide superior services that exceed our residents' expectations and enable our residents to focus on the things that really matter in life.
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Frequently Asked Questions
Baco Apartments accepts payment by personal check, cashier’s check and money order by mail or in our office. Please note that the payment of rent in cash is not accepted for security reasons. How do I report a repair which needs to be done in my apartment? You can submit a maintenance request online or by contacting your property manager via phone or email. If you have an after-hours emergency, please contact the maintenance hotline number for your community. If the maintenance problem was caused by you or your guests, you will be charged for the repair.
An emergency is a maintenance problem that creates a safety hazard to residents or imminent damage to property, so that repairing it cannot wait until the next business day. Some examples would be an overflowing toilet or a broken pipe. If you have a true emergency the hotline operator will contact the Baco Apartments staff member on call for immediate service. If there is a gas leak or power outage, call the utility provider in your area first to see if there is an outage in the area.
Lock-out service is not provided. In an emergency situation management may use their own discretion to provide entry. They are authorized to charge not more than $25, which is paid to the manager or maintenance member. If residents hire at their expense a private locksmith to open their doors, they will be responsible for the cost of repair of damaged locks or for any alteration to the key system. If you lose your keys, you will be charged for their replacement.
In a roommate situation, all roommates are entirely responsible for the rent. Rent may be split and paid separately by each roommate at most properties. However all payments must be received by management by the 5th of the month and must total the exact amount due (to the penny). If there remains a balance due after the 5th of the month or if payments do not add up to the exact amount due more than once, separate payments will no longer be accepted and all further payments must be made in full in one payment. It is not BACO’s responsibility to intervene if one roommate pays and the other does not. This will simply be considered non-payment of rent and all residents’ names will appear on a three-day notice and any possible eviction proceedings.
The security deposit is held at the beginning of a lease to pay for any damage to the apartment after it is vacated. It is refunded at the end of the lease minus any retention for damage repair. Residents can not use the security deposit to pay last month's rent. BACO may withhold from the security deposit only such amounts as are reasonably necessary to remedy Resident default or restore the apartment to its condition at move-in. You will receive an accounting of your security deposit as well as the appropriate refund, within 21 days after BACO has taken possession of the apartment.
The deposit paid at initial move-in is a joint and communal deposit securing the apartment itself, not individual residents on the lease. The security deposit is not refunded until after the leased premises has been permanently and totally vacated by all residents. The refund is made in one check, payable to the current residents on the lease at the time the apartment is permanently vacated.
If a resident moves out and one or more residents continue leasing the apartment, the security deposit is automatically transferred to the remaining residents and to the new lease if applicable. It is the residents’ responsibility to arrange for the departing roommate to receive a partial security deposit refund if necessary since they will no longer be on the lease or subsequent refund check.
Likewise, if a new resident is being added to the lease, residents must arrange for partial security deposit payment amongst themselves. This is due to the fact that the new resident will now be on the lease and subsequent refund check. Please note, any new residents must apply and be approved by management and pay any necessary application or administrative fees.
We will always give you at least 24 hours notice if an BACO staff member will be entering your apartment. There is no requirement for you to be present. However, BACO is not required to give notice in the event of an emergency.
BACO suggests that if your neighbor is violating Community Policies, you first try talking to them in a friendly manner. They may not be aware that their activities are being heard in your apartment and may be disrupting your sleep. If the behavior continues after you have tried this, please inform your manager and they will contact the tenant. If the behavior persists please notify management as further steps may need to be taken. If there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.
No repairs, decorating (wall paint, wall paper, etc.) or alterations can be done without BACO’s prior written consent. When hanging picture frames, use either bulldog hangers or small nails and repair the holes upon move-out. Do not use self-adhesive hangers. Please do not affix a satellite dish or other antenna to any common area on the property without BACO’s written consent. Please remember that you will be charged for any damages to the apartment/building.
BACO’s pet policy varies by community. Visit your community’s website for its pet policy or contact the management office to inquire.
Because BACO appreciates the importance of personal property, all of our communities offer residents valuable information on renter's insurance. We've established relationships with many insurance providers, many of which offer special pre-approved pricing to our residents.
Resident Relocation Program:
With BACO's fast growing portfolio of communities it's easy to find more than one property to suit your needs. We're proud to offer our residents a "No Hassle Transfer Policy" which allows for a seamless transfer of lease into a new apartment home with no set-up fees.
Resident Referral Program:
Most BACO communities offer lucrative incentives for referring friends to lease an apartment home with us. From gift certificates, cash, to free rent, we'll make it worth your while to refer us to your friends.
Resident Socials and Events:
Residents can enjoy themselves at any of our community's social events throughout the year such as karaoke, costume parties, poker nights, poolside luaus and much more.
In addition to our resident services many BACO communities provide resort-style amenities with something for every life style. Select apartment communities feature the following community amenities:
- State-of-the-art Fitness Centers
- Executive Business Centers with High Speed Internet
- Walking Trails
- Resort-style Heated Swimming Pools
- Outdoor Jacuzzi
- Lighted Tennis Courts
- Billiard Rooms
- Clothes Care Laundry Centers
- Gated Access
- Grill and Picnic Pavilions
- Garages and Exterior Storage
- Spacious Grounds
- Alarm Systems
- Car Wash Areas
- Complimentary Fax and Copier Available
for Residents' Use
- Volleyball Courts
- Basketball Courts
- Video Libraries
- Social Activities
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